{"id":2016,"date":"2013-10-05T13:35:32","date_gmt":"2013-10-05T13:35:32","guid":{"rendered":"http:\/\/mooa.net\/ap\/?p=2016"},"modified":"2013-10-05T13:35:32","modified_gmt":"2013-10-05T13:35:32","slug":"ux-%ea%b7%b8%eb%a6%ac%ea%b3%a0-ux","status":"publish","type":"post","link":"https:\/\/mooa.net\/ap\/2016","title":{"rendered":"UX \uadf8\ub9ac\uace0 UX"},"content":{"rendered":"

UX \ub294 \ub2e8\uc9c0 \ud56b\ud0a4\uc6cc\ub4dc \uc77c\ubfd0\uc774\ub77c \uc0dd\uac01\ud569\ub2c8\ub2e4. <\/span>

\uc774\ubbf8 \ub9ce\uc740 \ud6cc\ub96d\ud55c \uae30\uc5c5\ub4e4\uc740 <\/span>
“UX” \uc758\ubbf8\ub97c \uc9c0\ub2cc \uadf8 \ubb34\uc5c7\uc5d0 \uacc4\uc18d \uc9d1\uc911 \ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/span>


\uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc740 \uae30\uc5c5\uc758 \uc874\ud3d0\ub97c \uacb0\uc815 \uc9d3\uae30\ub3c4 \ud558\ub2c8\uae50\uc694…<\/p>\n

“UX”\uc640 \ube44\uc2b7\ud55c \ubaa9\ud45c\ub97c \uc9c0\ub2cc \ud45c\ud604 \uc911 \ud558\ub098\uac00 TCE \uc785\ub2c8\ub2e4.<\/p>\n

Total Customer Experience.<\/p>\n

\ucc98\uc74c\uc5d0 EMC\uc5d0 \uc785\uc0ac\ud558\uace0 \ubd24\ub358 TCE \uce90\uce58\ud504\ub808\uc774\uc988\ub97c \ubcf4\uace0 \ucda9\uaca9\uc744 \ubc1b\uc558\uc5c8\uc9c0\uc694… 
\ud558\ub4dc\uc6e8\uc5b4 \uc804\ubb38 \uc5c5\uccb4\uac00.. 
\uc804\ud1b5\uc801\uc778 \uc81c\uc870\uc5c5\uc774…<\/p>\n

\uc2ec\uc9c0\uc5b4 \uc5f0\ub9d0\uc5d0 \uc790\uae30 \ud3c9\uac00\uc2dc TCE\ud5a5\uc0c1\uc744 \uc704\ud574 \ubb34\uc5c7\uc744 \ud588\ub294\uc9c0 \uae30\uc220\ud558\uac8c \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8 \ub54c \ub290\ub080 \uac74 \uc815\ub9d0 
‘\uc5b4\ub290 \ubd84\uc57c\uac74 \uc138\uacc4 1\uc704 \uc5c5\uccb4\ub294 \uace0\uac1d\ub9cc \uc0dd\uac01\ud558\ub294 \uad6c\ub098..’
‘\uc774\ub4e4\uc740 \uc774\ubbf8 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc774 \ubb54\uc9c0 \uc54c\uace0 \uc788\uad6c\ub098 ‘ \uc600\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud6cc\ub96d\ud55c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc740 \uc81c\ud488\uacfc \ube0c\ub79c\ub4dc\uac00 \uc228 \uc26c\uac8c \ud558\uace0 \ub6f8 \uc218 \uc788\uac8c \ud574 \uc90d\ub2c8\ub2e4.<\/p>\n

\uc0dd\uba85\uc758 \uc6d0\ucc9c\uc774.. \uc911\uc694\ud55c \uc2ec\uc7a5\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

UX\ub97c \ub4e3\uace0 IT\ub098 \ub514\uc790\uc778\ub9cc \ub5a0\uc62c\ub9ac\uc168\ub2e4\uba74 \ub354 \ub9ce\uc740 \uacf5\ubd80\uc640 \uacbd\ud5d8\uc774 \ud544\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n

\uc81c\uac00 \ud68c\uc0ac \ub2e4\ub2c8\uba74\uc11c \uacc4\uc18d \uc190\uc744 \ub193\uc9c0 \uc54a\uace0 UX\ub97c \uacf5\ubd80\ud558\ub294 \uc774\uc720\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4….<\/p>\n

\uc544\uc6b8\ub7ec TCE \uad00\ub828 \ub2e4\ub978 \uc7ac\ubc0c\ub294 \uae00\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

http:\/\/www.customerthink.com\/blog\/designing_an_integrated_tce_total_customer_experience_model_for_financial_services<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

UX \ub294 \ub2e8\uc9c0 \ud56b\ud0a4\uc6cc\ub4dc \uc77c\ubfd0\uc774\ub77c \uc0dd\uac01\ud569\ub2c8\ub2e4. \uc774\ubbf8 \ub9ce\uc740 \ud6cc\ub96d\ud55c \uae30\uc5c5\ub4e4\uc740 “UX” \uc758\ubbf8\ub97c \uc9c0\ub2cc \uadf8 \ubb34\uc5c7\uc5d0 \uacc4\uc18d \uc9d1\uc911 \ud574 \uc654\uc2b5\ub2c8\ub2e4.\uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc740 \uae30\uc5c5\uc758 \uc874\ud3d0\ub97c \uacb0\uc815 \uc9d3\uae30\ub3c4 \ud558\ub2c8\uae50\uc694… “UX”\uc640 \ube44\uc2b7\ud55c \ubaa9\ud45c\ub97c \uc9c0\ub2cc \ud45c\ud604 \uc911 \ud558\ub098\uac00 TCE \uc785\ub2c8\ub2e4. Total Customer Experience. \ucc98\uc74c\uc5d0 EMC\uc5d0 \uc785\uc0ac\ud558\uace0 \ubd24\ub358 TCE \uce90\uce58\ud504\ub808\uc774\uc988\ub97c \ubcf4\uace0 \ucda9\uaca9\uc744 \ubc1b\uc558\uc5c8\uc9c0\uc694… \ud558\ub4dc\uc6e8\uc5b4 \uc804\ubb38 \uc5c5\uccb4\uac00.. \uc804\ud1b5\uc801\uc778 \uc81c\uc870\uc5c5\uc774… \uc2ec\uc9c0\uc5b4 \uc5f0\ub9d0\uc5d0 \uc790\uae30 \ud3c9\uac00\uc2dc TCE\ud5a5\uc0c1\uc744 \uc704\ud574 \ubb34\uc5c7\uc744 \ud588\ub294\uc9c0 \uae30\uc220\ud558\uac8c \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \ub54c \ub290\ub080 \uac74 \uc815\ub9d0 ‘\uc5b4\ub290 \ubd84\uc57c\uac74 \uc138\uacc4 1\uc704 \uc5c5\uccb4\ub294 \uace0\uac1d\ub9cc \uc0dd\uac01\ud558\ub294 \uad6c\ub098..’‘\uc774\ub4e4\uc740 \uc774\ubbf8 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc774 \ubb54\uc9c0 \uc54c\uace0 \uc788\uad6c\ub098 ‘ \uc600\uc2b5\ub2c8\ub2e4. \ud6cc\ub96d\ud55c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc740 \uc81c\ud488\uacfc \ube0c\ub79c\ub4dc\uac00 \uc228 \uc26c\uac8c \ud558\uace0 \ub6f8 \uc218 \uc788\uac8c \ud574 \uc90d\ub2c8\ub2e4. \uc0dd\uba85\uc758 \uc6d0\ucc9c\uc774.. \uc911\uc694\ud55c \uc2ec\uc7a5\uc774 \ub429\ub2c8\ub2e4. UX\ub97c \ub4e3\uace0 IT\ub098 \ub514\uc790\uc778\ub9cc […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[46,116,126],"_links":{"self":[{"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/posts\/2016"}],"collection":[{"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/comments?post=2016"}],"version-history":[{"count":0,"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/posts\/2016\/revisions"}],"wp:attachment":[{"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/media?parent=2016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/categories?post=2016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mooa.net\/ap\/wp-json\/wp\/v2\/tags?post=2016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}